ETHICS POLICY

Yacht in Dubai was built on a promise of luxury, integrity, and unbeatable value on the Arabian Gulf. Every guest who charters a vessel with us whether a couple seeking a private sunset cruise, a family celebrating a milestone, or a corporate group hosting an event on the water places their trust in us to deliver an exceptional, safe, and honest experience. This policy sets out the ethical standards we hold ourselves to in honouring that trust.

Our Core Principles

Excellence and integrity — These are not aspirational words for us. They are the standard against which we measure every vessel we operate, every crew member we deploy, and every package we describe on our website.
Honest value — We commit to unbeatable prices alongside top-notch service. That means the price a guest pays is fully inclusive of what was described — no hidden costs, no last-minute additions, and no pressure to spend more than agreed.
Safety on the water — Every guest aboard a Yacht in Dubai vessel is under our duty of care. Maritime safety protocols, life jacket compliance, crew certification, and vessel maintenance are non-negotiable and cannot be traded off for commercial convenience.
Transparent representation — What guests read about our yachts — size, capacity, facilities, views, and onboard capabilities — accurately reflects what they will experience. We do not use aspirational photography or language to present vessels as more spacious, exclusive, or equipped than they are.
Respect — Every guest — regardless of nationality, group size, budget, or occasion — receives the same standard of professionalism, warmth, and attentiveness from our crew and team.
Accountability — When an experience does not meet the standard we promised, we say so directly and work to make it right. We do not attribute service failures entirely to external factors.

Maritime Safety and Regulatory Compliance

All vessels operated through yachtindubai.ae comply with the maritime safety regulations of the United Arab Emirates.

All crew members hold the necessary certifications required to operate watercraft on Dubai’s waters.
Vessel capacity limits are strictly observed. We do not exceed the guest limits specified for each yacht — whether a 33 ft vessel accommodating up to 6 guests or a 90 ft luxury yacht accommodating larger groups.
Life jackets are available on all vessels. Children under the age of 9 are required to wear life jackets throughout the tour while on the outer deck, and this requirement is communicated to guests at the time of booking.
Any guest who has not brought the required identification — passport or Emirates ID — will not be permitted to board. This requirement is communicated clearly before the day of the tour.
All guests are required to arrive at the marina at least 30 minutes before departure. This requirement is communicated at booking and again before the tour date.
Any onboard safety incident is documented and reviewed internally within 24 hours.

Honest Package Representation

All yacht descriptions on our website — size, capacity, facilities, complimentary inclusions, and available add-ons — accurately reflect what guests will experience.
Complimentary soft drinks and water are included on all yacht sizes. Additional arrangements — BBQ equipment, live cooking, luxury catering, custom menus — are clearly identified as chargeable add-ons that must be requested in advance. We do not imply these are standard inclusions.
Customisation options — birthday arrangements, corporate setups, special occasion décor, fishing equipment, inflatable slides, jet ski sessions — are communicated honestly: what is possible, what is not, what lead time is required, and what cost applies.
Water activities available as add-ons — swimming stops, jet skiing, fishing — are described accurately, including which yachts support which activities.
Festival and special event packages — Diwali, Eid, Christmas, New Year — are described with clear inclusions and pricing. Fireworks viewing packages include honest descriptions of which landmarks are visible and under what conditions.

Fair Pricing and Booking Terms

All prices on our website are fully inclusive of stated services. Optional extras are priced and presented separately before any payment commitment.
We do not change pricing after a booking has been confirmed.
Cancellation and refund terms are communicated clearly at the time of booking and applied consistently to all guests.
Payment methods — online, bank transfer, card, and cash at our office — are clearly communicated before booking.

Environmental Responsibility on the Water

Dubai’s coastline and the Arabian Gulf are shared spaces. We take our responsibility to operate on them respectfully seriously.

We enforce a strict no-littering policy on all vessels. Waste management on board is the responsibility of the crew.
We do not encourage or facilitate any activity that pollutes Dubai’s waters or disturbs marine life.
We work with vessel operators who maintain their craft to current safety and emissions standards.

Commercial Conduct

We do not accept payment from any third-party operator or supplier in exchange for being featured or recommended on our platform.
We do not fabricate, incentivise, or suppress guest reviews.
We do not engage in bribery, undisclosed commissions, or kickback arrangements.

Conflicts of Interest

All team members are expected to disclose any personal or financial interest that could influence the vessels they recommend or the arrangements they make on behalf of guests. Identified conflicts are disclosed and managed appropriately.

Raising a Concern

Email: [email protected]
Subject line: Ethics Concern
Phone / WhatsApp: +971 4 268 4645 | +971 50 914 3707

All concerns are handled with discretion and reviewed by management.

Policy Updates

This policy is reviewed annually.