Booking Policy

At Yacht in Dubai, every charter experience begins with a clear booking process and honest terms. Whether you are renting a 33 ft yacht for a private group or chartering a 90 ft luxury vessel for a corporate event, this policy sets out everything you need to know before you confirm.

How to Book

Online: yachtindubai.ae
Phone / WhatsApp: +971 4 268 4645 | +971 50 914 3707
In Person: At any Travel Saga hotel travel desk across Dubai

Your booking is confirmed once you receive written confirmation from our team.

Payment

Credit and debit card (Visa and Mastercard) – all transactions in AED
Bank transfer
Cash at our office or hotel travel desk
Secure online payment link

Full payment is required to confirm your booking. Guests under 18 may not independently transact on our website. The cardholder must retain a copy of all transaction records.

Booking Confirmation

A written confirmation will be sent by email or WhatsApp once payment is received, detailing the vessel booked, date, departure time, marina location, guest numbers, inclusions, and booking reference. Please review all details and contact us immediately if anything requires correction.

Guest Numbers

The final confirmed number of guests must be provided to us no later than the evening before your charter. The number confirmed must match the number boarding the vessel on the day. Exceeding the capacity of your booked vessel is not permitted under any circumstances.

Required Documentation

All guests are required by UAE law to carry valid identification when boarding:

Tourists: Original passport
UAE Residents: Emirates ID, Emirates Driving Licence, and passport

Amendments

Amendment requests — including date changes, guest numbers, or vessel upgrades — should be submitted as early as possible and are subject to availability. Amendments to catering orders must be confirmed the evening before the charter. Cancellations or reductions to confirmed catering orders are subject to full catering charges regardless of notice given.

Cancellations & Refunds

Notice Given	Refund
More than 72 hours before charter	50% of booking value refunded
72 hours or less before charter	No refund
No-show	No refund

Full refunds are issued only in the following circumstances:

Weather is assessed as unsafe or the coastguard issues a warning
We are unable to provide the booked vessel on the confirmed date
The cancellation is confirmed before the charter time lapses

All cancellations must be submitted in writing and confirmed by our team. Refunds are processed within 7–14 working days via the original payment method.

Operator Cancellations

We reserve the right to cancel any charter due to adverse weather, coastguard restrictions, mechanical failure, or other circumstances beyond our control. In such cases, guests will be offered a full refund or a rescheduled charter at no additional charge.

Onboard Rules and Conduct

The following rules apply to all guests aboard all vessels and are enforced in compliance with Dubai Coast Guard regulations:

Life jackets must be worn whenever instructed by the coastguard or captain
Littering or dumping waste in the water is prohibited and punishable by law
Swimming is permitted only before sunset and within 3 metres of the vessel
Jumping from the vessel while anchored or underway is strictly prohibited
Alcohol abuse or reckless behaviour may result in termination of the charter without refund
Smoking is not permitted inside the vessel. Guests may smoke on the deck only
Pets and animals are not permitted on board
Children under 10 must wear life jackets on the outer deck at all times
Guests under 21 must be supervised by a responsible adult
The captain’s order is final. Anti-social or abusive behaviour toward crew will result in immediate charter termination without refund

Any fines imposed by the Dubai Coast Guard or marine authority due to guest non-compliance will be charged to the guest under the damage waiver agreement.

Damage Waiver

Guests are liable for any damage caused to the vessel during their charter. Damage costs will be notified in writing within 24 hours of the charter. Additional cleaning charges may apply. We reserve the right to charge the cardholder for damages, violations, or fines arising during the charter.

Catering Policy

Guests who have arranged catering must confirm quantities the evening before the charter. Guests are not permitted to bring their own catering on board. Dry foods — such as pizza, sandwiches, and snacks — may be brought on board, though guests should arrange their own cutlery and plates. Complimentary soft drinks and water are included on all vessels.

Liability

We do not accept liability for loss, injury, death, or additional expenses incurred as a result of injury, accident, sickness, or failure to comply with onboard rules.

Governing Law

These terms are governed by the laws of the United Arab Emirates.

Contact

Email: [email protected]
Phone / WhatsApp: +971 4 268 4645 | +971 50 914 3707