Booking Policy
At Yacht in Dubai, every charter experience begins with a clear booking process and honest terms. Whether you are renting a 33 ft yacht for a private group or chartering a 90 ft luxury vessel for a corporate event, this policy sets out everything you need to know before you confirm.
How to Book
- Online: yachtindubai.ae
- Phone / WhatsApp: +971 4 268 4645 | +971 50 3399740
- In Person: At a Travel Saga travel desk across Dubai, where available.
Your booking is confirmed once you receive written confirmation from our team.
Payment
- Credit and debit card (Visa and Mastercard) – all transactions in AED
- Bank transfer
- Cash at our office or an authorised Travel Saga travel desk, where available
- Secure online payment link
Full payment is required to confirm your booking. Guests under 18 may not independently transact on our website. The cardholder must retain a copy of all transaction records.
Booking Confirmation
A written confirmation will be sent by email or WhatsApp once payment is received, detailing the vessel booked, date, departure time, marina location, guest numbers, inclusions, and booking reference. Please review all details and contact us immediately if anything requires correction.
Guest Numbers
The final confirmed number of guests must be provided to us by the deadline communicated with your booking confirmation. The number confirmed must match the number boarding the vessel on the day. Exceeding the capacity of your booked vessel is not permitted under any circumstances.
Required Documentation
All guests must carry valid identification as required for the yacht experience and applicable UAE regulations. The specific identification requirements may vary by guest status and operator requirements. Please follow the documentation instructions provided with your booking confirmation
Amendments
Amendment requests — including date changes, guest numbers, or vessel upgrades — should be submitted as early as possible and are subject to availability. Amendments to catering orders must be confirmed the evening before the charter. Cancellations or reductions to confirmed catering orders are subject to full catering charges regardless of notice given.
For more information about the organisation behind the website and its services, please visit our About Us page.
Cancellations & Refunds
| Notice Given | Refund |
| More than 72 hours before charter | 50% of booking value refunded |
| 72 hours or less before charter | No refund |
| No-show | No refund |
Full refunds are issued only in the following circumstances:
- Weather is assessed as unsafe or the coastguard issues a warning
- We are unable to provide the booked vessel on the confirmed date
- The cancellation is confirmed before the charter time lapses
All cancellations must be submitted in writing and confirmed by our team. Refunds are processed within 7–14 working days via the original payment method.
Operator Cancellations
We reserve the right to cancel any charter due to adverse weather, coastguard restrictions, mechanical failure, or other circumstances beyond our control. Where an operator cancellation occurs, we will communicate the available refund or rescheduling options to the guest. In such cases, guests will be offered a full refund or a rescheduled charter at no additional charge.
Onboard Rules and Conduct
The following onboard rules apply to guests, subject to the requirements of the vessel operator, captain, and applicable UAE maritime regulations:
- Life jackets must be worn whenever instructed by the coastguard or captain
- Littering or dumping waste in the water is prohibited and punishable by law
- Swimming is permitted only before sunset and within 3 metres of the vessel
- Jumping from the vessel while anchored or underway is strictly prohibited
- Alcohol abuse or reckless behaviour may result in termination of the charter without refund
- Smoking is not permitted inside the vessel. Guests may smoke on the deck only
- Pets and animals are not permitted on board
- Children under 10 must wear life jackets on the outer deck at all times
- Guests under 21 must be supervised by a responsible adult
- The captain’s order is final. Anti-social or abusive behaviour toward crew will result in immediate charter termination without refund
Guests may be responsible for fines, repair costs, cleaning charges, or other documented costs arising from their actions or non-compliance with applicable rules, subject to the terms communicated in the booking or applicable damage agreement.
Damage Waiver
Guests are liable for any damage caused to the vessel during their charter. Damage costs will be notified in writing within 24 hours of the charter. Additional cleaning charges may apply. We reserve the right to charge the cardholder for damages, violations, or fines arising during the charter.
Catering Policy
Guests who have arranged catering must confirm quantities the evening before the charter. Guests may bring permitted food and beverages on board where the specific vessel and operator allow it. Catering arrangements and any restrictions will be communicated before the charter. Dry foods — such as pizza, sandwiches, and snacks — may be brought on board, though guests should arrange their own cutlery and plates. Complimentary soft drinks and water are included on all vessels.
Liability
To the extent permitted by applicable UAE law, we are not responsible for loss, injury, illness, accident, or additional expenses arising from circumstances outside our reasonable control or from a guest’s failure to follow applicable safety instructions and onboard rules. Nothing in this policy excludes or limits liability where doing so would be unlawful
Governing Law
These terms are governed by the laws of the United Arab Emirates.
Contact
Email: [email protected]
Phone / WhatsApp: +971 4 268 4645 | +971 50 3399740
Yacht in Dubai is part of the Travel Saga group of companies. For more information about our ownership and organisational structure, please see our Ownership & Funding Information.